What are the benefits of online veterinary pharmacies?
Products may be upto 50% cheaper than those available through your vets. This is due to lower running costs and larger purchases than your veterinary practices. What is a prescription?
A written prescription is a form similar to the form that a doctor uses to allow the pharmacist to dispense a product. The veterinary surgeon must complete this form, and it has to have certain details reguarding you and your pet, the medication for your pet, and the details of your veterinary surgeon. This then allows us to dispense your pet's medication. Do all products need a prescription?
Most products, such as wormers, flea treatments, diets and shampoos may not require a prescription. Any products that require a prescription are marked. How can I obtain a prescription?
There are two ways to obtain a prescripton;
1. You can download a prescription form from our site, by clicking on the 'get prescription' link at the checkout. This can be taken to your vet surgery and completed.
2. You can ask your vet to write a prescription for you. Are the drugs the same as those from the vet?
Yes. We source our drugs from the same suppliers as your veterinary practice. We do not stock parallel import products. Can my vet refuse to give a prescription?
No. The veterinary surgeon cannot refuse to give a prescription and product that would normally be dispensed for your pet. Can my vet charge for a prescription?
From 31st October 2008, veterinary surgeons can charge a reasonable fee for written prescriptions. The fees may vary in different practices. A health check may be requried prior to a prescription being obtained. Where do I send my prescription?
You must send the original prescription to:
VetMedUK
PO Box 59442
London
SE2 8AD
Make sure it is completed and signed. A prescription product cannot be dispatched until the original copy of the prescription has been received. Can I return my prescription product?
No. If the prescription product has been accurately dispatched, then we cannot accept a return of the product. A non prescription item can be returned based on our returns and refunds policy.
See terms and conditions. Can I get a repeat prescription?
Yes. Your veterinary surgeon, if appropriate, can mark the written prescription as a repeat. For example, x3 would mean 4 items can be dispatched. We will keep an accurate log of your purchases against your prescription to ensure the repeat prescription is honoured. How long is my prescription valid for?
Prescriptions are valid for 6 months, unless specified, and upto a maximum of 12 months. Do prescription diets need a prescription?
No. However, we recommend you consult your veterinary surgeon before you consider purchasing these therapeutic diets. Does my pet need to have a check up for a written prescription?
Your pet will need regular health checks in order to prescribe prescription only medication (POM-V). This allows your veterinary surgeon to have knowledge of your pets health and any illnesses, to decide upon a course of treatment, and assess the response to the treatment. Your veterinary surgeon will have thorough knowledge of the medication, usage, dose, side affects and any contraindications. Therefore, the frequency of the health checks will be dependant upon the type of illness and seriousness, and the response to treatment. Most pets on long term medication will need health checks and possibly diagnostic/monitoring tests (such as blood tests) on a 3-6 monthly basis. What if my prescription is lost in the post?
You would normally have paid a fee for the private prescription from your veterinary practice, and to lose one in the post may cost you more money, and a refund from VetMedUK will entail a £2.00 administration fee. For this reason, we recommend you send the prescription to us as 1st class recorded delivery to ensure it gets to us.
See terms and conditions (section 8.4). Am I allowed to claim my drug costs on my insurance policy?
You can send all reciepts to the insurance company, your veterinary surgery will assist you in any claims submitted to your insurance company. What is NOAH?
The National Office of Animal Health (NOAH) can be contacted on www.noahcompendium.co.uk and also on the 'find out more' link on selected items. NOAH provides information on manufactured licensed products. What is Sage Pay?
Sage Pay, previously Protx, is a mode of secure online purchasing. Sage Pay allows you to process secure credit or debit card payments online.
SECURITY OVERVIEW
As a Payment Service Provider, thousands of businesses outsource their transaction security to Sage Pay. It is their top priority to ensure that transaction data is kept secure at all times.
Transaction security All transaction information passed between our site and the Sage Pay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks Sage Pay have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.
For more information about Sage Pay, please go to http://www.sagepay.com/ When is my item dispatched?
Orders recieved before 2pm are dispatched on the same day, subject to product availability. If there is a stock issue, we will contact you to inform you of any delay.
See delivery and returns. Can I apply special delivery to my order?
Yes. Special delivery options may be selected at the checkout. How will my food order be sent?
Large items, such as food, are sent by courier. Are overseas orders accepted?
We do not accept orders from outside the United Kingdom. How much postage will be added to my order?
We use Royal Mail and Business Post, depending on the item(s) being dispatched, postage is calculated at checkout. Back to top |
|
